Smilebuilderz Orthodontics at 1685 Crown Avenue, Lancaster, Pennsylvania.

This is the worse dental company for real they are so disrestepctful , I bought their insurance plan and I make an appointment with them for a mouth examination , when I made the apppiment they ask me if I have any insurance I said yes , they check my insurance plan and tjey say its perfect it was something like " hey luis your insurance plan is good do you want to cancel your membership so you get your 99 dollars back " I said yes but , I asl are you sure my insurance work , they say yes , we made the appoiment and when i went there they say they need to check my insurance company again and they don't work on weekends, and my appointment was on saturday, this people are not responsible, they don't take your situation seriously they are have a very bad service, really I suggest another dental clinic no smile builderz you are not in good hands with tjis people

They provide excellent dental services but there is no privacy for patients, it's divided (cubicle) but not by walls or doors, parents sit in a small low chair in the corner, you hear others patients conversations, vitals, etc. Front desk in each office/floor has no privacy when discussing payment arrangement or cost of services.
Some dental assistant have no experience or no patience dealing with special needs children. Customer service skills are very important over the phone, you are the image of the office.

There are like 3 or 4 different smilebuilderz offices in this building. I was just having a cleaning so I went to the one of the left before you go up the stairs. I arrived 30 minutes before my appointment I had a prior appointment or else I never would have went that early. You will not get in early so I will maybe be 5 minutes early next time I go. They don't have private rooms in this office it just has dividers. I could hear everything that was going on with other patients from what they were suffering from, there height, weight, blood pressure etc. I don't really like that. You have no privacy here whatsoever. If it wasn't for that I would give them 5 stars. They did an excellent job cleaning my teeth.